Have you found the desired products in our webshop, but do you still encountered problems? Please ready our frequently asked questions on this FAQ page.
Contact
If your question is not listed here, please contact us via the form on underneath this page. We will contact you within one business day. Or you can call our service department. Our employees are at your service please dial +31 20 346 06 50.
Did you ordered with us before? When you have placed an order once, you automatically have an account. If you want to log in, please create a password. Do this here: https://www.topbadge.eu/en/account/password/
I have an account for Topbadge, but I do not know my details anymore.
In the next screen you can click on the button Pay now to go to the payment screen.
Select the way you would like to pay to complete your order.
About Topbadge
Who is Topbadge?
Topbadge is an online webshop related to MeetingLinq b.v. located at Pilotenstraat 46, 1059 CR Amsterdam.
Printed and custom made badges or lanyards
Can I order printed badges or lanyards via Topbadge?
Topbadge only supplies unprinted products. For printed conference supplies, please contact the MeetingLinq office. Contact us here: http://meetinglinq.com/contact/ or please dial +31 (0) 20 346 0650. Our employees are at your service.
My order and delivery
Import duties / taxes
For countries outside the EU import duties may occur. These are not calculated and not invoiced by Meetinglinq B.V.
For more information about import duties and taxes, please contact your local customs or tax organizations.
I need my order this week, can I order via Topbadge?
Yes, that's possible. We usually ship within 1 business day. However, there can always be reasons that orders are shiped later. At shipment you receive a track and trace code. By this code, you can track your status of the order with the courier is fulfilled
Something went wrong with my order.
Contact us by the form on the right side of this webpage. We will respond within one business day.
I placed an order, but I did not receive anything. How did that happen?
An error has probably occurred in the handling of your order. Contact us by the form on the right-hand side of this page. We will respond within one business day.
How long does it take before I receive an order?
The order will be shipped within 1 business day. Ordered today, delivered tomorrow. This applies to business days. Exceptions are possible, for example when you ordered at the weekend.
How can I view my order(s)?
You can view all orders via https://www.topbadge.eu/en/account/login/. Use the e-mail address with which you have ordered.
Pricing
Are the prices on the website inclusive or excluding VAT and shipping costs?
The prices are exclusive of shipping costs and excluding VAT. Shipping within the Netherlands and Belgium are free from goods value € 300,00. Shipping for orders under € 300,00 are € 30,00
On the website, in ads or on Google I see a price per piece, but if I convert my order then that price is not correct.
The prices we communicate are the unit prices of the highest order quantity. Therefore, the unit price of the order can be different than the communicated prices.